FREQUENTLY ASKED QUESTIONS

WHEN DOES MY ORDER SHIP?

Orders placed through our website will automatically ship within 24 hours unless the order is placed between Friday through Sunday, which you can expect to ship on Monday.

FREE GROUND SHIPPING FOR ORDERS OVER $35

Who doesn’t love free shipping? Get your cart subtotal to $35 or more, and we’ll cover ground shipping for you. Once you hit the $35 threshold, a Free Ground Shipping option is automatically available upon checkout! All Other Orders: $4.44 flat rate shipping to destinations with in the United States.

SHIPPING WITHIN THE UNITED STATES?

Our standard shipping method is USPS First Class mail. USPS has an average delivery time of 3-5 business days. We send the customer a notification via email with the postal tracking information as soon as the package has shipped.

SHIPPING INTERNATIONALLY?

Due to an immense amount of attention from Canada and parts of the EU we now offer international shipping. International shipping rates are calculated based on your country and order size. All international orders are handled directly by a Bearded Crew customer service representative. Please contact us with questions or for an order quote. Expect 1-2 weeks for package arrival.

WHAT ARE THE PAYMENT METHODS?

We currently accept all major credit cards through our PayPal checkout which is hosted by Woo Commerce. Our payment gate ways are SSL encrypted and Payment Card Industry compliant for your security.

SOMETHING IS WRONG WITH MY ORDER

If your beard care got damaged in transit, or we provided you with incorrect products, please contact us. We will send you the correct order, obviously free of cost.

I AM UNHAPPY WITH YOUR PRODUCTS. WHAT NOW?

Due to the open exposure nature of our products once an order has been shipped we can’t allow returns, for health reasons.

BEARD OIL

WHAT IS BEARD OIL?

Beard oils are made of essential and carrier oils. Beard oil is hydrating to the skin and helps soften and tame beard hair, which means it also does double-duty as a styling agent.

WHAT IS THE DIFFERENCE IN EACH BOTTLE OF OIL?

Each one of our beard oils are tailored for specific occasions and differ by aroma. All of our beard oil blends hydrate and nourish the skin and beard.

WHERE IS THE BEARD OIL MADE?

All beard oil is made at our personal manufacturing plant in Mocksville, NC. This allows us to maintain full control of quality and employees local people.

WHEN IS MY BEARD READY FOR BEARD OIL?

You can never be too early! No for real, men and women use these same oils for their tattoos, anti-wrinkle remedies, anti-acne oils, and the list goes on. These oils are healthy for your skin with or without a beard.

HOW LONG WILL A BOTTLE LAST ME?

The duration of the oil depends on how often you maintain a gentlemen look and the size of that mane. For smaller beards 1-2 months, medium size beard 1 month and for god like wizard beard you can expect 2-3 weeks.

SOAP

WHATS IN THE SOAP?

Our natural soap bars are made primarily from the following five natural oils which are the base for all of our soaps:
Olive Oil
Coconut Oil
Soybean Oil
Hemp Oil
Shea Butter

These oils represent the best combination of nutrients and vitamins to keep your skin healthy and soft. None of our soaps contain Palm Oil. Cold process soaps contain lye which is naturally removed during the soap making process. Our soaps also contain essential oils or fragrance oils that are gentle on your skin.

HOW IS YOUR SOAP DIFFERENT THAN COMMERCIAL "SOAP"?

Many brand-name “soaps” are not soaps at all, rather they are detergents. Large companies remove a by-product of the soap making process called glycerin and instead add chemicals to make up for this. The list of chemicals in some “soaps” can be unnerving. Glycerin is a key ingredient for many of the soothing and moisturizing properties that are important in soap.

Here at Bearded Crew, we make soap the old-fashioned way by using the cold process method, and allowing glycerin to form naturally in our bars so that customers receive a quality product that helps nourish and protect their skin.

WHERE AND HOW IS IT MADE?

Our soaps are made in the good ole US of A. We want to keep them within our borders to ensure quality and support local business growth.

WHAT IS THE SIZE OF YOUR SOAP?

All bars are approximately 3x3x1 in. and weigh about 5oz. It is designed to fit in a man’s hand perfectly.

HOW LONG WILL YOUR SOAP LAST?

Our soaps last about two to three weeks under average daily use. This will vary between households due to amount of lathering used and frequency of use, as well as water type (soft or hard water). The best way to extend the life of your soap is by allowing it to dry between uses with a Bearded Crew Soap Saver, and by storing in a place where it will dry out between uses.

DO YOU USE ANIMAL PRODUCTS IN YOUR SOAP?

No. Bearded Crew loves animals and would never want to harm our furry friends. All soaps are rigorously tested on bearded men. The products we put in and get out of our soaps are gentle to the skin and body.

STILL GOT A QUESTION?